Commercial Assistant

Description

Job Summary: Provide operational and administrative support to the commercial department, efficiently managing customers, orders, and supporting the sales team to ensure a fast and organized experience. Key Highlights: 1. Comprehensive support to the commercial and sales department 2. Customer service through digital channels 3. Order management, invoicing, and marketing support **COMMERCIAL ASSISTANT** Provide operational and administrative support to the commercial department by efficiently serving customers, managing orders, tracking inquiries, and continuously supporting the sales team, ensuring a fast, organized, and business-objective-aligned customer experience. **MAIN RESPONSIBILITIES** * **Customer Service and Digital Channels:** Respond to customer messages, inquiries, and requests via WhatsApp and other digital channels; promptly follow up with interested customers; escalate special cases to the Commercial Manager. * **Order and Invoicing Management:** Register and track customer orders; assist in issuing invoices, receipts, and other commercial documentation. * **Support to the Commercial Team:** Assist the commercial team by sending photos, information, and commercial materials; prepare basic catalogs and product lists for customers and distribution; coordinate materials required for campaigns and promotions. * **Support for Live Events and Commercial Content:** Participate in organizing and providing operational support for commercial live events; share links, promotions, or featured products during broadcasts; assist in digital commercial activities and sales campaigns. * **Broadcast Channel Management:** Manage the company’s broadcast channel; post promotions, updates, new product arrivals, and commercial messages; maintain active and strategic communication with customers and prospects; support digital engagement and community building. **REQUIREMENTS:** * Graduated in fields such as: Business Administration, Marketing, International Business, Commercial Engineering, or Industrial Engineering. * Work Experience: General Experience: Minimum 1–2 years of experience in commercial, sales, or customer service roles. * Specific Experience (Preferred): Prior experience in the beauty or personal care industry (ideal if experience includes working with distributors or wholesale clients). * Desired Skills: Proficiency in WhatsApp Business; basic Canva skills; fundamental knowledge of invoicing; basic Excel or Google Sheets proficiency; familiarity with social media and digital customer service. Schedule: Monday to Friday, 9:00 AM to 7:15 PM Salary: S/.1,600\.00 per month Workplace: On-site employment