Hotel Receptionist

Description

Position Summary: We are seeking personnel for the Front Desk area to perform check-in/out, handle guest requests, manage complaints, promote sales, and support the team, ensuring operational efficiency. Key Highlights: 1. Active guest assistance and incident resolution 2. Promotion of front desk product sales 3. Support in team standard development and compliance SM Hotel \& Bussines Av. Universitaria 848, San Miguel. We are currently looking for front desk personnel to join our team! Responsibilities: * Perform check-in and check-out following established policies and procedures. * Actively attend to guest requests. * Handle, resolve, and record guest complaints and feedback in the incident report. * Promote front desk product sales, early check-in, and late check-out. * Support the front desk team in carrying out its functions while ensuring compliance with established standards. * Effectively hand over shifts, communicating daily information and incidents. * Manage the front desk petty cash (currency exchange, reconciliation, etc.). * Issue invoices and send receipts. * Follow up on inactive accounts, Occurrence Logbook, and Complaints Book. * Ensure the front desk is stocked with necessary materials for daily operations. Competencies and Benefits: * Availability to work full-time in San Miguel during 8-hour shifts. * Timely payments. * Monthly rotating schedules. * Sales incentive. * Occupancy bonus (target-based). * Excellent working environment. * One day off per week. Requirements: * One year of experience (not mandatory). * Current student or graduate in Tourism and Hospitality, Commercial Aviation, or related fields. Send your updated CV to: \+51 941 994 747 Immediate availability Job Type: Full-time, Permanent, Internship Work Location: On-site employment Work Location: On-site employment