Customer Service Executive - Afternoon Shift

Description

Position Summary: We are seeking a Customer Appointment Coordinator for a health and aesthetics clinic, responsible for customer service, appointment scheduling, clinical records management, and payments, delivering a warm and professional experience. Key Highlights: 1. In-person and telephone customer service 2. Comprehensive appointment and documentation management 3. Promotion of aesthetic treatments and services We are looking for Customer Appointment Coordinators who wish to join our team at a renowned health and aesthetics clinic. You will be responsible for providing in-person and telephone customer service, managing appointments, clinical records, payments, and delivering a warm and professional experience to our patients. **Main Responsibilities:** * Receive and guide patients via telephone and social media. * Provide clear and timely information about treatments, promotions, and services. * Open and archive clinical records, ensuring full regulatory compliance. * Manage the medical schedule and coordinate appointments according to availability. * Offer additional facial products and services. * Promote promotions and free evaluations per commercial protocols. * Monitor overdue accounts and follow up on pending payments. * Confirm appointments and send reminders. **Requirements:** * Currently pursuing or having completed technical studies in Administration, Customer Service, or related fields. * Minimum 1 year of experience in similar roles, preferably in clinics or aesthetic centers. **Working Hours:** Monday to Friday: **11:00 a.m. – 8:00 p.m.** Saturday: **8:00 a.m. – 2:00 p.m.** **Why AQUAMED?** * Fixed salary of S/ 1200. * \+Family allowance (if applicable). * Uncapped commissions (starting from S/200\..... and up). * Formal payroll from day one, including 50% of all statutory benefits. * Discount on treatments and products. * Excellent working environment. * Opportunities for development and continuous training. Employment Type: Full-time Salary: S/.1,130\.00 \- S/.1,200\.00 per month Work Location: On-site employment