Reports and Customer Service Executive

Description

Job Summary: We are seeking a Reports and Customer Service Executive to respond to inquiries, prepare reports, process requests, handle complaints, and follow up on service actions. Key Responsibilities: 1. Respond to inquiries about products and services 2. Prepare detailed reports and process requests 3. Handle complaints and follow up on requests On behalf of one of our business units, we are looking for a Reports and Customer Service Executive to perform the following duties: * Respond to inquiries (in-person, telephone, or digital) regarding products, services, or account statuses. * Prepare detailed reports on the status of requests, incidents, and satisfaction levels. * Process specific requests such as data updates and cancellations. * Receive complaints, identify issues, and provide immediate solutions or escalate them to the appropriate department. * Follow up on pending requests, ensuring adherence to established response timeframes. * Keep customers informed about the progress of their service actions. Salary: S/.1,130.00 - S/.1,200.00 per month Work Location: On-site employment