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Job Summary: Manage and optimize digital content to ensure efficient customer navigation, lead a team, and coordinate with internal and external teams to guarantee quality and conversion. Key Highlights: 1. Lead a team of content analysts 2. Optimize digital experience with AI and continuous improvement 3. Professional growth and a positive work environment **Job Description** ---------------------- Manage and optimize digital content, ensuring timely and high-quality information for efficient customer navigation. 1\. Team leader of 4 content analysts 2\. Plan and supervise continuous improvement initiatives for web and app navigation experience, optimizing catalog structure, menu, taxonomy, and product display to maximize conversion. Ensure efficient time-to-market for product publishing through continuous process optimization 3\. Coordinate with internal and external teams for product content generation, ensuring quality standards for photographs, descriptions, and enriched materials 4\. Design, standardize, and optimize operational processes, incorporating automation, AI, and continuous improvements to increase efficiency, scalability, and operational quality. 5\. Identify and drive digital content and experience improvements based on data, collaborating closely with digital intelligence and development teams to implement optimizations that impact conversion. **Candidate Requirements** -------------------------- * Completed university degree in Engineering, Business Administration, or related fields * Experience in e-commerce and process improvement * Minimum 2 years of experience in similar or equivalent roles * Advanced proficiency in Excel and PowerPoint * Experience managing KPIs * Experience with AI tools This position is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 90,000 people who work every day toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and comprise leading brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, Mallplaza, Falabella.com, and Falabella Inmobiliario. Each of these brands shapes who we are, and together — as One Team — we strive daily to reinvent ourselves and exceed our customers’ expectations. If you are a Falabella employee, explore all available courses at the Falabella Academy, which will help you further your development and prepare for your next adventure with us! **Our Benefits** ----------------------- With the Falabella Experience, you’ll enjoy: * Payroll from day one * Professional growth across group companies * Positive work environment and supportive workplace culture * Purpose-driven projects
