Operations Analyst - Contact Center

Description

Job Summary: We are seeking a professional to manage administrative activities, monthly billing, reporting, and data analysis for field campaigns and contact center operations. Key Responsibilities: 1. Responsible for the team's administrative activities 2. Reporting management and campaign support 3. Ability to synthesize and analyze data Requirements: \- Degree in Business Administration, Industrial Engineering, Statistics, Health Management, or related fields. \- 2 years of experience in similar roles within the healthcare and contact center sectors. Tools: \- Microsoft 365, CRM, Salesforce, Dynamics, Power BI, and others. Responsibilities: \- Responsible for the team's administrative activities. \- Monthly billing for services rendered to our clients. \- Reporting management and support for tracking field and contact center campaigns. \- Ability to synthesize information, analyze data, and present data visualizations. Benefits: \- Full payroll registration from day one \- 100% EPS coverage by the company starting from the third month \- Pleasant work environment Schedule: Monday to Friday, 8:00 AM \- 5:00 PM Salary: S/.2,000\.00 \- S/.2,500\.00 per month Workplace: On-site employment