Job Summary: Supervises service quality and customer experience, ensuring compliance with processes and standards across multiple locations. Key Responsibilities: 1. Operations supervision and customer experience 2. Verification of process and standard compliance 3. Identification of improvement opportunities and follow-up Requirements Technical or university graduate in Administration or Hospitality. Minimum 2 years of experience in restaurants, hotels, or service chains. Experience in operations supervision or customer experience. Knowledge of BPM and service standards. Willingness to travel between Delibakery locations. Responsibilities Supervise service quality and customer experience at locations. Conduct visits to verify compliance with processes and standards. Engage with customers to understand their experience and identify improvement opportunities. Prepare reports with observations and communicate them to each location's manager. Follow up on implemented improvement actions. Salary: S/.2,200\.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
