Pre-Professional / Professional Intern in QA and Infrastructure Support

Description

Job Summary: We are seeking students or recent graduates to deliver mobility solutions, with a focus on QA, technical support, and IT infrastructure analysis. Key Highlights: 1. Collaborative and horizontal culture to propose and lead projects. 2. We value well-being and professional growth. 3. Education in Systems Engineering, Software Engineering, Networking and Telecommunications, or related fields. **About Us:** We are a Lima-based company providing mobility solutions with 18 years of market presence. We aim to be part of the change, committed to making our city friendlier, more respectful, and safer—and becoming better individuals who adopt good road safety habits. We are proud to be the official mobility provider for Jorge Chávez International Airport, as well as for Lima’s most important shopping malls and corporations. **WHAT WE REQUIRE:** * **Education:** Students in their final academic cycles (8th cycle onward) or recent technical or university graduates in Systems Engineering, Software Engineering, Networking and Telecommunications Engineering, or related disciplines. * **Experience:** Prior experience is desirable (e.g., academic projects or initial internships) in software testing (QA), technical help desks, or basic IT infrastructure monitoring. * **Incident Management:** Basic knowledge of *ticketing* tools such as Jira or similar, for logging and tracking system errors or outages. * **Databases:** Intermediate proficiency in SQL Server (mandatory). Ability to write SELECT queries, apply advanced filters, execute table joins (JOINs), and independently identify anomalies in trip records, logs, or user data. * **Cloud Environment:** Theoretical or basic knowledge of AWS (Amazon Web Services) environments focused on monitoring: ability to check server and cloud infrastructure availability. * **Networking Fundamentals:** Solid understanding of networking fundamentals (TCP/IP protocols, DNS, IP addressing, basic routing configuration, and agile troubleshooting of connectivity issues). **Mobile Ecosystems and Infrastructure:** * **Platforms:** Intermediate familiarity with behavior and configurations across Android and iOS versions. * **Technical Diagnosis:** Ability to diagnose failures in end-user applications and their interaction with central servers (e.g., unexpected app crashes, cache/data clearing, APK file usage and deployment). * **Testing Environment:** Knowledge to enable and operate developer options on mobile devices to extract OS-level logs during field testing or critical support scenarios. * **Infrastructure Focus:** Ability to correlate application failures with network connectivity alerts or server performance metrics, delivering highly accurate low-level technical diagnostics to the development team—accelerating infrastructure-related bug resolution. * **Data Analysis:** Identify recurring error patterns affecting communication infrastructure and propose improvements to mobile app workflows to optimize the overall passenger and driver experience. * **Documentation:** Create and maintain up-to-date technical documentation, QA test matrices (test cases), detailed network requirements, and basic infrastructure guides to facilitate product knowledge self-management. * **Coordination:** Close coordination with the IT team, Development Leads, Operations, and Cloud Infrastructure teams—escalating critical incidents affecting servers or external services as needed to ensure rapid SLA-compliant resolution. **WHAT WE OFFER:** * Safe transportation with discounts on our taxi fleet. * Corporate discounts with partner brands. * A collaborative, horizontal, and approachable culture where every individual can propose and lead projects. * A workplace that values your well-being and professional growth. **WORK MODALITY:** * Monday to Friday, 9:00 AM to 4:00 PM (3 days per week in-office). * Hybrid (requires availability to attend the Miraflores office three times per week). **4. RESPONSIBILITIES** **Quality Assurance (QA)** * **Test Execution and Design:** Collaborate in designing test plans and test case matrices for both the Passenger and Driver applications. * **Field and Regression Testing:** Conduct functional testing directly on mobile devices (Android and iOS), ensuring new deployments or updates do not negatively impact the platform’s overall performance (*regression*). * **Version Management and Control:** Assist in installing, distributing, and managing beta or test versions (using APK/IPA files) across various devices in the testing lab—ensuring correct interaction with development or *staging* environments. * **Bug Documentation:** Log, classify, and track detected errors (*bugs*) using *ticketing* tools like Jira, detailing exact replication steps for the development team. **Technical Support and Mobile Applications** * **Device Failure Diagnosis:** Provide support in resolving complex issues reported by users (drivers/passengers), including clean uninstalls, cache and data clearing, or advanced configurations via developer options to resolve app-related problems. * **Log Extraction and Analysis:** Extract error logs (*logs*) directly from mobile OS test systems to identify root causes of unexpected crashes or API synchronization errors. * **Training and User Guides:** Develop clear documentation, FAQs, and practical guides to empower other internal teams to autonomously resolve recurring issues. Wishing you great success in this process! Salary: S/.1,200.00 per month Application Question(s): * • How do you handle high-pressure or stressful situations involving multiple internal users reporting application outages alongside simultaneous infrastructure server alerts? * • Are you familiar with enabling Developer Options on Android and iOS? Briefly explain how you would use this tool when auditing a persistent app error. * Please indicate your district of residence Workplace: On-site employment