Job Summary: We are seeking a Customer Service Executive – Pickups to provide support and accompaniment in service management, addressing inquiries, performing follow-ups, and coordinating with operational departments. Key Highlights: 1. Customer support and accompaniment role in service management. 2. Comprehensive handling of inquiries, follow-ups, and incidents. 3. Coordination with operational departments to optimize service. At **EVA Courier**, we are looking for a **Customer Service Executive – Pickups** to provide support and accompaniment throughout the management of services requested by our customers. **Responsibilities** * Handle inquiries and requests related to pickups. * Perform order and incident follow-ups. * Coordinate with operational departments. * Inform customers about rates and procedures. * Manage complaints through various channels. * Record each case handled. * Identify customer dissatisfaction. * Escalate complex complaints. **Requirements** * Technical or university studies in Administration, Business, Logistics, Industrial Engineering, or related fields. * Minimum 6 months of experience in customer service, courier, distribution, logistics, or after-sales. * Intermediate Excel skills. * Experience handling inquiries via WhatsApp, phone calls, or email. * Strong oral and written communication skills. * Ability to track requests. * Prior experience with orders, pickups, or deliveries is preferred. * Availability for on-site work and afternoon shifts. **Conditions** * 2:00 p.m. to 10:00 p.m. * San Martín de Porres. * On-site. * S/ 1,300\. * RxH. Salary: S/.1,300\.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
