FACILITIES ANALYST

Description

Job Summary: This role ensures the proper operation and maintenance of facilities and equipment, responding to internal requests under quality standards. Key Highlights: 1. Comprehensive facility and general services management 2. Preventive and corrective maintenance of equipment and offices 3. Vendor coordination and inventory control Role Overview **Purpose of the Role:** To ensure all general services, as well as the proper operation and maintenance of facilities across Experian’s offices. To address all internal customer requests on a day-to-day operational basis, meeting standards of timeliness, quality, and cost-efficiency. **Deliverables:** * Ensure proper maintenance and operation of facilities and all office equipment (videoconferencing systems, TVs, paper shredders, water dispensers) and their connections, among others. * Monitor and control the daily office operations at Experian locations to ensure timely and efficient delivery of cleaning, cafeteria, cleaning supplies, cafeteria supplies, stationery, preventive and corrective maintenance services. * Monthly maintenance reports for equipment and systems, tracking of pending tasks. * Monthly area performance indicators. * Consumption reports for cleaning supplies, cafeteria supplies, and stationery; courier service records; taxi and/or travel allowance usage. * Management reports corresponding to the Facilities Manager. **Key Responsibilities:** * Conduct audit walkthroughs in offices to monitor activities performed by cleaning and facility maintenance contractors. * Track work schedules of cleaning and maintenance staff. * Ensure company facilities remain in optimal operating condition and appearance. * Update vendor and maintenance service management reports. * Perform asset inventory, disposals, and donations according to schedule. * Request cleaning supplies, cafeteria supplies, and stationery; manage existing inventory. * Process all procurement requests necessary for smooth area operations. * Coordinate courier services. * Receive and process documents arriving at the office. * Administer office access cards for employees and/or clients as required. Coordinate activation or deactivation of access cards. * Verify and track all facility and equipment damage and repair activities. * Schedule preventive and/or corrective repairs and maintenance. * Address all internal customer inquiries, complaints, and suggestions (PQRs) on a day-to-day operational basis, meeting standards of timeliness, quality, and cost-efficiency. * Manage inventory in the maintenance warehouse. * Coordinate visitor access to offices. * Manage consumption reports for cleaning supplies, cafeteria supplies, and stationery; courier service records; taxi usage. * Manage outsourced service providers. * Support the Human Resources team in organizing office events. Experience and Skills * **Experience:** Minimum 2 years’ experience working in administrative, general services, or facilities roles, managing maintenance processes and facility operations. Ability to interact effectively with people and respond to their needs; knowledge of occupational safety requirements and facility operations. * **Education:** Degree in Architecture, Civil/Electrical/Industrial Engineering, Business Administration, or related fields. * **Required Technical Knowledge:** Proficiency in Microsoft Office (Word, PowerPoint, Excel), Oracle. About Experian Experian is a global data and technology company that drives opportunities for individuals and businesses worldwide. We help redefine lending practices, detect and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market — all through our unique combination of data, analytics, and software. We also assist millions of people in achieving their financial goals and help them save time and money. We operate across a wide range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many other industrial sectors. We invest in people and cutting-edge technologies to unlock the power of data. As a FTSE 100 company listed on the London Stock Exchange (EXPN), we employ 22,500 people across 32 countries. Our corporate headquarters is in Dublin, Ireland. Learn more at experianplc.com. What sets us apart is our celebration of what makes each of us unique. Experian’s culture and people are key differentiators. We take our people agenda seriously and focus on what truly matters: Diversity, Equity & Inclusion (DEI); work-life balance; development; authenticity; engagement; collaboration; wellbeing; recognition and reward; volunteering — and the list goes on. Experian’s strong people-first focus has been recognized with awards including Great Place To Work™ in 24 countries, FORTUNE Best Companies to Work For, and Glassdoor Best Places to Work (globally rated 4.4 stars), to name just a few. Check out Experian Life on social media or our careers site to understand why. Experian is proud to be an equal opportunity employer and affirmative action provider. Innovation is fundamental to Experian’s DNA and practices, and the diversity of our workforce drives our success. Everyone can thrive at Experian and bring their full selves to work, regardless of gender, ethnicity, religion, color, sexual orientation, physical ability, or age. If you have a disability or special need requiring accommodations, please let us know as soon as possible. Experian Careers \- Creating a better tomorrow together