Job Summary: GEATEL TELECOM seeks a Call Center Operations Supervisor to lead and consolidate a sales team, manage KPIs, and analyze results to ensure organizational objectives are met. Key Highlights: 1. Team leadership in sales with a focus on consolidation. 2. Management of key performance indicators and report preparation. 3. Analysis of results to implement improvements. GEATEL TELECOM has over 13 years of experience in the market, providing telephone and energy sales call center services to major global enterprises. We are currently seeking an Operations Supervisor for our Spanish-Speaking Public Call Center operation located in Comas. REQUIREMENTS * Technical or university studies in progress or completed. * Availability to work Monday through Friday, from 6:00 a.m. to 3:35 p.m. * Minimum one year of verifiable supervisory experience (work certificate proving experience in this role). * Proficiency in MS Office at user level (PowerPoint, Excel, Word, etc.). * Minimum one year of experience serving Spanish-speaking customers. RESPONSIBILITIES * Supervise and lead a team of 12 sales advisors, aiming for team consolidation. * Manage key performance indicators (KPIs) (% absenteeism, turnover, SPH, etc.). * Prepare and deliver requested reports (attendance, absences and reasons, productivity, etc.). * Analyze obtained results to determine whether improvements need to be implemented. * Achieve organizational goals. COMPETENCIES * Oriented toward coaching and achieving established goals. * Responsible. * Proactive. * Creative. * Communication at all levels. * Teamwork orientation. BENEFITS * Formal employment registration. * Biweekly salary above market average. * Workplace: Comas. * Positive work environment. * Career development path. If you seek new challenges and have supervisory experience, we invite you to join our team. Salary: S/.2,000\.00 \- S/.2,500\.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
