Customer Service Advisor / Call Center

Description

Job Summary: We are seeking a Call Center Advisor for a telecommunications company, focused on continuous improvement and possessing strong communication skills and proactivity. Key Responsibilities: 1. Coordination of installation scheduling with customers and technicians 2. Monitoring of scheduled appointments and reporting of results 3. Teamwork, proactivity, and focus on continuous improvement We are a telecommunications company with over 45 years of experience in the sector, and we are currently seeking a Call Center Advisor. **Requirements:** * Minimum 1 year of experience in a Call Center. * Must reside in Cercado de Lima or neighboring districts. * Strong communication skills, proactivity, teamwork, ability to work under pressure, honesty, and commitment to continuous improvement. * Availability to work from Monday to Sunday, with one rotating day off. * Must have a PC or laptop for remote management on weekends. **Responsibilities:** * Contact customers by phone to coordinate installation schedules. * Coordinate installation schedules with technicians. * Maintain control over scheduled appointments. * Report scheduling results to immediate supervisor. * Perform other duties assigned by immediate supervisor. **Benefits:** * Fixed monthly salary. * Fixed mobility bonus of S/200 per month. * Performance-based commissions starting from S/.500. * Full payroll registration. * Family allowance. Employment Type: Full-time Salary: S/.1,130.00 \- S/.1,300.00 per month Application Question(s): * Please provide your current contact number. * Current district of residence. * Do you have advanced proficiency in Excel? Experience: * Warehouse Supervisor: 1 year (Desirable) Work Location: On-site employment