Pitboss [025546]

Description

Position Summary: We are seeking a Table Games Supervisor (Pit Boss) to oversee operations, ensure compliance, manage live incidents, and resolve conflicts. Key Highlights: 1. Real-time operation supervision and control 2. Ensuring compliance with rules and fair play 3. Conflict resolution and diplomatic support to licensees **Company Description** ----------------------- Playtech Lima is part of Playtech \- the world's largest publicly traded online gaming software provider on the London Stock Exchange Main Market. Playtech delivers cutting-edge, value-added solutions to leading industry gaming operators. Since Playtech's founding in 1999, our focus has remained on continuous development. Playtech Lima represents the Playtech Live product, and our studios house hundreds of state-of-the-art cameras, broadcasting in premium HD quality, delivering the fastest streaming and highest uptime in the market. **Job Description** ------------------- We are currently seeking a **Table Games Supervisor (Pit Boss)** responsible for: * **Operation Supervision and Control:** Organize and oversee the operations area during your shift. Monitor and immediately identify interruptions or technical issues, applying company policies. * **Compliance and Fair Play Assurance:** Ensure adherence to game rules. Actively monitor to prevent presenters, dealers, or players from engaging in dishonest activities. * **Live Incident and Error Management:** Correct errors made by online staff during live broadcasts immediately, capture evidence (screenshots), and prepare corresponding internal error reports. * **Conflict Resolution and Licensee Support:** Initiate and lead conflict communication or resolution within your shift, handling licensee and player complaints and claims diplomatically and confidentially. * **Software Management and Testing Support:** Provide direct assistance to management in daily tasks, report significant incidents, and cooperate with the corporate team in performance testing of new online gaming programs or applications. **Qualifications** ------------------ **Requirements:** * **Education:** Completed technical or higher education. * **Language Skills:** Spanish, advanced or fluent English (B2 level ideal for corporate communication). * **Computer Skills:** Intermediate-level MS Office and email tools. * **Interpersonal and Problem-Solving Skills:** Excellent cooperation skills, strong ability to handle conflicts in dynamic situations, and experience working with people from diverse cultures or perspectives. * **Communication Skills:** Ability to clearly convey company policies, train on innovations, persuade, and motivate the team. * **Responsiveness and Agility:** Ability to react quickly to unexpected events, grasp the essence of a problem, and independently propose solutions. * **Organization and Attention to Detail:** High accuracy, meticulousness, and effective time management under pressure or in high-stress environments. * **Operational Physical Aptitude:** Ability to move continuously within the broadcast studio, visual agility across multiple screens, and quick reflexes for live interaction (in accordance with company safety guidelines and inclusion policies). **Additional Information** -------------------------- Needs to be updated By clicking the link above or any third\-party link within this posting, you are leaving this site and going to a third\-party website where the third\-party website's terms and privacy policy apply **Job Location** ---------------- Google Maps requires functional cookies to be enabled