Job Summary: Responsible for ensuring stability, high availability, and operational continuity of critical services through monitoring, automation, and incident management. Key Highlights: 1. Manage monitoring and observability platforms for critical services. 2. Participate in the management of critical events and incidents, and conduct root cause analysis (RCA). 3. Maintain up-to-date operational documentation and procedures. **Job Description** ---------------------- Ensure stability, high availability, and operational continuity of the organization's critical services and applications. Monitoring and Observability Management: Administer observability platforms; configure alerts, thresholds, and escalation rules for infrastructure, applications, databases, and batch processes. IT Operations and Automation: Execute operational control of critical services, validate backups and integrations, and automate recurring tasks via scripting. Critical Event and Incident Management: Participate in War Rooms during P1/critical outages, track service restoration, and contribute to root cause analysis (RCA). Performance and Metrics Management: Develop dashboards and reports on availability, continuity, capacity, and KPI compliance (SLA, MTTR, MTBF). Operational Documentation: Maintain updated operational procedures, runbooks, and technical knowledge base. **Candidate Requirements** -------------------------- * Bachelor's degree in Systems Engineering, Computer Science, or related fields. * Minimum 3 years of experience in IT Production, IT Operations, Application Support, or IT Service Management. * Minimum 2 years administering monitoring and operations platforms for critical services. * Experience managing incidents under ITIL frameworks, War Rooms, automation, and report generation. This position is open to persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position. 2\. Check your email. 3\. Log in to Aira and respond to the requested questions and/or assessments. Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ Auna is a leading organization whose primary commitment is to deliver health and wellness to its members and patients. We pursue constant innovation to provide high-quality, accessible health solutions for everyone. We operate in Peru, Colombia, and Mexico, and have over 14,500 employees. At Auna, we work with a people-centered, comprehensive healthcare model—the most important pillar of our mission. **Our Benefits** ----------------------- * Formal employment registration with all statutory benefits. * A mixed Health Plan for you and your eligible family members, covered at 85% (Base Plan Mapfre) and 75% (additional Corporate Auna Salud Plan). * 100% coverage for the Oncology Program for the policyholder and eligible dependents. * Corporate benefits and Discount Club. * Meal card, if applicable. * Half-day off on your birthday. * Study scholarship program: Challenge Yourself with Auna. * Recognition program.
María García
Indeed · HR
María García
Indeed · HR
