Service Designer UX/UI

Description

Job Summary: We are seeking a Service Designer to design and optimize omnichannel service experiences, connecting processes, channels, and people to deliver real impact. Key Highlights: 1. Design end-to-end journeys in omnichannel environments 2. Identify pain points and opportunities for improvement 3. Align user experience with business objectives We are hiring! **Service Designer** We are seeking a **Service Designer** to design and optimize omnichannel service experiences by connecting processes, channels, and people—and generating tangible impact on both user experience and business outcomes. **Work Modality:** Hybrid – Surquillo **Responsibilities** * Design end-to-end journeys in omnichannel environments. * Connect channels, processes, and people within the service. * Identify pain points and opportunities for improvement. * Optimize operational and backstage processes. * Define service standards. * Align user experience with business objectives. **Requirements** * Bachelor’s degree in Graphic Design, Industrial Design, Communications, Marketing, Psychology, or related fields in UX/UI. * 5 years of experience in service design, user experience, or related roles. * Knowledge of User Research. * Experience with Service Blueprints and Customer Journey Maps. * Experience with prototyping and usability testing. * Ability to synthesize and analyze information. **Competencies** * Strategic thinking * User-centered approach * Communication * Collaboration * Adaptability **Benefits** * Market-competitive and timely payments * Full payroll registration * 100% covered EPS (health insurance) * Mandatory Life Insurance from day one of employment * Career development path * Pleasant work environment Application Questions: * Please indicate your years of experience in Service Design and your proficiency level (Beginner, Intermediate, or Advanced) in User Research, Journey Maps, Service Blueprints, prototyping, and usability. Describe your most challenging project, specifying industry, role, scope, and outcomes. * Describe a case where you identified service breakdowns and implemented improvements to both experience and operations (frontstage/backstage). * Describe how you have aligned user experience with business objectives, citing a concrete outcome. * Please specify your academic major, degree, and any relevant additional studies (specializations, diplomas, or courses). * Please indicate your monthly salary expectation. * Are you available to work in a hybrid modality in Surquillo? Also, please specify your current district of residence. Work Location: Hybrid in Surquillo, Lima