Job Summary: We are seeking an experienced Receptionist to join our team, responsible for customer service, check-in/out, cash handling, and suggestive selling of hotel services. Key Highlights: 1. Opportunity for professional growth in an excellent work environment. 2. Continuous training for the development of your skills. 3. We promote diversity, equity, and inclusion in our processes. Our company, LIBRE HOTEL — a Peruvian enterprise with over 07 years in the market, located in Lima’s most important tourism district — is currently seeking talent for the position of Receptionist. Main Responsibilities: * Handle telephone calls according to established standards. * Greet customers cordially, perform check-in, and provide comprehensive information about hotel services and surrounding areas. * Conduct check-out procedures per protocol, inviting guests to leave feedback on Tripadvisor, OTAs, and various social media platforms. * Manage room assignments, coordinating with relevant departments. * Handle cash operations. * Perform suggestive selling of hotel products and services. * Generate and manage reservations in the absence of the reservations department. * Post various charges to guest accounts. * Fulfill special requests related to rooms and services noted in reservation comments (e.g., preferred floor, frequent or VIP guests, etc.). * Read and record incidents in the incident log, ensuring smooth communication with the next shift. * Maintain cleanliness and organization of the reception desk. * Encourage guests to purchase from hotel retail points (MARKET), verifying product availability. * Resolve guest complaints or issues; escalate to the Hotel Manager depending on severity. * Organize luggage left by guests in storage. * Schedule guest wake-up calls. * Attend departmental meetings and continuously participate in position-specific training programs. * Carry out other related tasks as defined by superiors. Requirements: \- Knowledge of NEW HOTEL system \- mandatory \- Languages: Advanced English \- mandatory \- Graduates of Hospitality and Tourism programs (university or technical) \- Minimum 2 years’ experience as a hotel receptionist. \- Excellent customer service skills, initiative, and effective communication. We Offer: \* Formal employment registration from day one, including all statutory benefits \* Hotel points. \* Breakfast, lunch, or dinner (depending on shift) \* Discounts at the restaurant and accommodation as a Libre Hotel employee. \* Excellent work environment and opportunities for professional growth. Join us and apply now! This is your chance to become part of the LIBRE HOTEL family. At Libre Hotel, we value and promote diversity, equity, and inclusion. Therefore, in our selection processes, we consider all candidates without distinction based on sexual orientation, disability, gender, age, ethnicity, or other personal characteristics. Position Type: Full-time, Indefinite Salary: S/.2,000\.00 \- S/.2,500\.00 per month Experience: * receptionist: 1 year (Preferred) Language: * English (Mandatory) Work Location: On-site employment
María García
Indeed · HR
María García
Indeed · HR
