Job Summary: We are seeking professionals for BBVA, a global bank with over 160 years of history, to build a professional career by serving and marketing financial products. Key Highlights: 1. Career opportunity at a global bank with over 160 years of history. 2. Join a diverse team and work in an inclusive environment. 3. Contribute to responsible banking and a more sustainable future. **Want to build your professional career?** BBVA is a global company with over 160 years of history, operating in more than 25 countries, serving over 80 million customers. We are more than 121\.000 professionals working in multidisciplinary teams with diverse profiles including finance specialists, legal experts, data scientists, developers, engineers, and designers. Our people make the difference in our success. **Contract Type:** Determined / Eventual Period Contract (fixed duration) **What Are We Looking For?** **Operational Responsibilities:** * Receive metal cash boxes, recount vault-supplied cash before operations begin, and perform daily cash reconciliation and physical count. * Support office documentation filing and dispatch to the central archive. * Receive cash and serve customers in accordance with the Bank’s current procedures and regulations for product operations: cash deposits/withdrawals, account credits/debits for liability products, check payments, bill payments, loan repayments via deposit or account debit, foreign exchange buying/selling, transfers, remittances, opening accounts for individuals, selling Card Protection Insurance, Multi-Risk Insurance, and Customer Withdrawal Insurance, among others. * Perform appropriate customer identification for transaction payments. * Retain counterfeit banknotes detected during transactions. * Report cash surpluses (exceeding operational limits) or shortages to the Branch Sub-Manager. * Offer and/or contract financial products such as cards, loans, installment cash, subrogation, or other products defined in the incentive grid. * Maintain updated, high-quality customer database information for clients served. * Evaluate and analyze credit operations and escalate them to the appropriate levels for approval. * Open all types of accounts required by customers. * Inform, pre-qualify, and issue Credit and Debit Cards (within delegated authority). Also assign, cancel, or block debit and credit cards. * Manage enrollment, maintenance, and cancellation of direct debits. * Plan and manage commercial activities using available tools, in coordination with the Branch Manager and Sub-Manager, to achieve targets for products/services/migration. * Proactively leverage every opportunity arising from counter or lobby interactions to market products and services, and to continuously update and maintain customer data—prioritizing this in every customer contact. * Consistently perform cross-selling during customer interactions—not limiting efforts to a single product or transaction itself—but continuing the sales process for complementary products whenever possible. * Gain maximum understanding of customers and their needs, leveraging available tools. * Provide comprehensive customer service, consistently maintaining high service quality standards, and educate and assist customers in using Digital and Alternative Channels. * Responsibly manage resolution of incidents or complaints, ensuring service quality and response agility. * Identify dissatisfied customers or those intending to terminate their relationship with the Bank, offering alternatives to retain them while always focusing on value creation. * Continuously monitor customer active and overdue risk to plan and execute necessary recovery and management actions. * Adequately follow up on the PPG (Performance Plan Guide), related to assigned objectives and activities, implementing necessary corrective actions and adjustments in coordination with the Branch Manager. * Attend all scheduled meetings and actively participate, informing branch staff about issues identified during management duties, and key insights regarding characteristics and needs of customers within your segment. * Implement appropriate controls to ensure batch transaction processes are fully completed—for example, card cancellations prior to settlement dates, etc. * Accurately update and archive customer documentation. * Perform other duties assigned by your supervisor, responding to business needs. * Sell Card Protection Insurance, Multi-Risk Insurance, and Customer Withdrawal Insurance. * Conduct commercial activities and campaigns targeting non-personalized customer segments, as well as optional branch customers not assigned to any portfolio. * Jointly receive, count, verify, record, and report remittances with the Branch Sub-Manager (dual control). * Participate in and conduct the branch’s accounting reconciliation with the Branch Sub-Manager. * Inform, issue, cancel, or duplicate Debit Cards (within delegated authority), with the customer’s physical presence and consent. * Consult and register customer information related to anti-money laundering activities. * Support the Branch Sub-Manager and/or AS1 in ATM replenishment management. **Responsible Banking** --------------------- Our responsible banking model **aims to build a more inclusive and sustainable society.** Because the future of finance is financing the future. We began with the spirit of helping others make the best financial decisions. That spirit remains today and drives us forward—prioritizing innovation and digital transformation—and making the opportunities of this new era accessible to everyone. **Diversity** -------------- At BBVA, we believe that having a **diverse team** makes us a better bank. For this reason, we **actively support diversity, inclusion, and equal opportunity**, regardless of race, gender, age, religion, sexual orientation, gender identity, gender expression, among others. We foster a collaborative and inclusive work environment enabling each person to bring forth their best. **Our Values** -------------------- **Our values define our identity** and serve as the driving force behind fulfilling our purpose, guiding all our actions and decisions. **Legal Requirements** If the position you are applying for is located outside the country where you currently reside, you may need to obtain a visa and/or work permit and/or residence permit, and comply with any other requirements imposed by local labor and immigration regulations or applicable professional regulations for the position in that country. If you are selected as the final candidate, BBVA may assist you in processing the relevant permit/visa, with the understanding that if, for any reason (i.) the corresponding visa and/or work permit and/or residence permit is not issued, or (ii.) any other requirements mandated by local labor and/or immigration and/or professional regulations applicable to performing the position in that country are not met, you will unfortunately be excluded from the position. Likewise, if you already hold a visa and/or work permit and/or residence permit for the relevant country, please indicate this when applying for the position.
María García
Indeed · HR
María García
Indeed · HR
