BackOffice Complaint Analyst – Immediate Hiring

Description

Job Summary: A leading technology-sector company is seeking a Complaint Analyst to manage customer requests, prepare documentation, and analyze cases. Key Responsibilities: 1. Manage Telefónica customer requests 2. Analyze cases and prepare documentation 3. Handle complaint-related requests A leading technology-sector company requires candidates in the final stages of their studies, or Technical or Technological graduates in: Business Administration, Economics, Engineering, or related fields. We are looking for the best candidate to join our team as a Complaint Analyst. Compensation: S/1,200 on payroll. Schedule: Monday to Friday. Work Modality: On-site Office Location: San Isidro, Lima Requirements: One year of experience managing all Telefónica customer requests, ensuring compliance and resolution of all assigned line requests regarding project support and additional services. Knowledge of: Customer service, Office software, CRM tools. Proficiency in Microsoft Office (basic Excel, Word). Responsibilities: Handling requests related to the complaint process. Managing and verifying documents. Preparing letters and files associated with case management. Analyzing assigned cases within stipulated timeframes. · IMPORTANT: IMMEDIATE AVAILABILITY REQUIRED. -Requirements- Minimum Education: Technical degree 1 year of experience