URGENT! Helpdesk Support N2 - Vaope.com

Description

Job Summary: We are seeking a Technical Support / Helpdesk Analyst to ensure operational continuity and information security through technical support, Windows server administration, and VLAN configuration. Key Highlights: 1. Excellent work climate, collaborative and dynamic 2. Guaranteed opportunity for professional growth and development At **Vaope.com, The Ticketing Platform of Peru**, we are looking for a **Technical Support / Helpdesk Analyst** to provide timely technical support to organizational users via a ticketing system, basic administration of **Windows servers**, and configuration of segmented networks using **VLANs**, ensuring operational continuity, information security, and proper functioning of all company technological resources. **Requirements**: * Technical or University degree in Computer Science and Information Technology, Systems Support, Networks and Communications, or related fields. * Desired certifications or courses in Server Administration, Networks and Communications, or IT Service Management (ITIL). * Minimum 2–3 years of experience providing technical support (Helpdesk) and administering basic networks/servers. * Technical knowledge of Windows Server (2016/2019/2022\) and Active Directory administration. * Solid knowledge of TCP/IP networking, switching, routing, and VLAN configuration (Cisco, MikroTik or similar). * Computer assembly and repair. * Certifications such as ITIL Foundations, CCNA (or equivalent), and/or Microsoft Certified: Windows Server Hybrid Administrator Associate. * Familiarity with Ticketing Systems (Jira, GLPI, osTicket), monitoring software (PRTG, Zabbix), remote connection tools (AnyDesk, TeamViewer), and environments including Office 365 / Google Workspace / cPanel. * Technical English focused on reading manuals and logs. **Main Responsibilities:** * Handle, log, and resolve user-reported technical incidents and requests via the helpdesk (ticketing) system. * Administer and provide first- and **second-level support for Windows servers**, managing roles such as **Active Directory** (user/permission creation), DNS, DHCP, and file servers. * Configure, monitor, and troubleshoot LAN/WLAN networks, managing traffic segmentation through creation and maintenance of VLANs on company switches. * Perform preventive and corrective maintenance of hardware (PCs, laptops, printers) and software (operating systems, antivirus, office applications) across the organization. * Manage data backups (backups) for servers and critical equipment, ensuring availability during contingencies. * Develop and maintain updated user manuals, technology equipment inventory, and basic network topology documentation. * Coordinate warranty management (RMA), equipment quotations, and third-party vendor support. **Benefits:** * Working Hours: Monday–Friday, 9:00 AM–6:00 PM \- Half-day Saturdays (Remote) * Office located in Magdalena (near Pershing) * Overtime pay and recognition * Executive courses on Udemy * Microenterprise payroll regime * Excellent work climate, collaborative and dynamic * Guaranteed opportunity for professional growth and development . Are you ready to take on new challenges and elevate your career? Then join our team! Salary: S/.2,000\.00 \- S/.2,500\.00 per month Application Questions: * 1\. How many years of experience do you have performing helpdesk functions? * 3\. Employment regime is microenterprise: 15 days of vacation \+ Essalud insurance — Do you agree? * 5\. Are you available to start immediately? * 2\. A gross salary range of 1900–2000 is offered for this position — Do you agree? * 4\. In which district do you currently reside? What is your current age? Work Location: Hybrid in Magdalena del Mar, Lima