Fraud Analyst

Description

Job Summary: We are seeking a Level 1 Fraud Analyst to monitor transactions, analyze alerts, and contain suspicious operations, protecting Kashio's operations. Key Highlights: 1. Play a key role in operational protection and anticipation of transactional risks. 2. Be part of the first line of defense against fraud. 3. Opportunity for growth in an innovative fintech environment. **Who Are We?** At Kashio, we are redefining the financial ecosystem of LATAM. We are evolving from a solid Payment Service Provider (PSP) into a regional AI-Driven FinOps Platform, integrating payments, treasury, risk management, collections, and automation into a single infrastructure. We work with over 500 companies and continue expanding our operations under a regional model, with a culture focused on security, simplicity, flexibility, disruption, and continuous improvement. Our goal is to scale without compromising operational control, traceability, or excellence in customer experience. The Fraud Management & Prevention team is critical to protecting our operations, anticipating transactional risks, and ensuring Kashio’s growth is sustained by reliable, automated, and auditable processes. **Who Are We Looking For?** We seek a Level 1 Fraud Analyst to join the Fraud Management & Prevention team, focusing on transaction monitoring, initial alert analysis, and timely containment of suspicious operations. This role is ideal for an analytical, organized individual with strong attention to detail—capable of working under pressure, following operational criteria with discipline, and escalating cases requiring specialized review in a timely manner. You will be part of the first line of operational defense against fraud signals, contributing to Kashio maintaining secure, traceable processes aligned with fraud prevention standards, data protection, and operational continuity. **Role Mission** Promptly detect and contain suspicious transactions through continuous monitoring, alert analysis, and disciplined application of anti-fraud rules. Contribute to reducing transactional risk through orderly, documented, and scalable management of events, alerts, and unusual patterns within Kashio’s financial operations. **Your Responsibilities** · **Transactional Monitoring:** Review real-time or delayed operations, identifying unusual signals that may represent fraud risk or atypical behavior. · **Anti-Fraud Alert Analysis:** Evaluate alerts generated by engines, rules, or internal controls, applying department-defined criteria to determine initial actions. · **Basic Pattern Identification:** Detect multiple payments, unusual amounts, atypical user data, repetitive behaviors, or relevant operational inconsistencies. · **Preventive Action Execution:** Apply preventive blocks, review requests, case logging, or referrals according to approved procedures. · **Timely Escalation:** Refer complex or high-criticality cases to the specialized team, ensuring complete, clear information delivery with sufficient evidence. · **Documentation and Traceability:** Record findings, executed actions, and evidence in designated tools, safeguarding confidentiality and information availability. · **Operational Coordination:** Interact with Customer Support, Operations, Product, Technology, and Compliance as needed to complete validations or resolve cases. · **Responsible Use of Digital Tools and AI:** Leverage productivity, analysis, and automation tools to organize information, accelerate reviews, and improve monitoring quality. · **Cross-Functional Compliance:** Act in accordance with Information Security, Personal Data Protection, AML/CFT (PLAFT), Occupational Safety and Health (SST), Psychosocial Risk Management (PSHS), and other applicable regulations governing Kashio. **Expected Impact** · **Early Detection:** Help reduce the time required to identify and contain suspicious operations. · **Anti-Fraud Traceability:** Maintain documented, auditable, and readily available cases for internal, regulatory, or control reviews. · **Reduced Operational Exposure:** Help prevent losses, claims, or reputational damage linked to unaddressed fraud incidents. · **Escalation Efficiency:** Ensure complex cases reach the next level with sufficient information for rapid, accurate decision-making. · **Culture of Control:** Reinforce a secure, disciplined fintech operation prepared to scale across LATAM markets. **Position Requirements** · +1 year of experience in fraud management, transactional monitoring, financial operations, banking back-office, financial customer service, or similar roles. · Solid experience or interest in fintech, payment methods, PSPs, digital banking, e-commerce, transactional operations, or risk prevention. · Currently enrolled in or completed undergraduate or technical studies; preferably from the 7th semester onward in Administration, Engineering, Economics, Accounting, Systems, Business, or related fields. · Strong analytical judgment, investigative ability, and capacity to make initial evidence-based decisions. · High attention to detail, documentary organization, confidentiality, and ability to follow procedures. · Intermediate-to-advanced Office proficiency—especially Excel for logging, cross-referencing, tracking, and operational control. · Availability to adapt to rotating shifts or coverage schedules defined by operations. · Practical knowledge or usage of AI/productivity tools to enhance analysis, documentation, and work organization. · Intermediate English desirable for reading documentation, tools, or technical alerts. **What Would Make You Stand Out** · Prior experience using anti-fraud engines, monitoring tools, transactional dashboards, CRM/ticketing systems, or alert platforms. · Knowledge of chargebacks, identity validations, digital fraud patterns, risk rules, or payment/collection flows. · Basic SQL, Metabase, Power BI, Looker, or other data query/analysis tools. · Experience in high-pressure operations, SLAs, shift work, incident management, or N1/N2 escalation. · AI-Ready mindset and active curiosity to propose simple improvements reducing manual effort or operational errors. **What We Offer** **Purpose-Driven Mission** Be part of Kashio’s evolution toward a regional platform processing millions of transactions and helping LATAM businesses manage their money more securely, efficiently, and controllably. **AI-Ready Learning** An environment where we promote responsible use of AI and automation to improve processes, reduce manual work, and elevate operational analysis. **Collaborative Team & Kashio Culture** You’ll work alongside Operations, Product, Technology, Compliance, and Customer Support teams in a culture that values ownership, curiosity, simplicity, and continuous improvement. **Growth in a Fintech Environment** You’ll gain exposure to digital financial operations, fraud prevention, document traceability, and mission-critical processes for a company expanding regionally. **Kashio ESOP** Participate in the company’s success through stock options, per the current policy and role eligibility. **Position Conditions** **Department** Operations / Fraud Management & Prevention **Work Modality** 100% remote, with availability for operation-defined coverage schedules. **Work Schedule** According to defined operational hours and schedule; availability for rotating shifts when service requirements demand. **Contract** Initial 3-month probationary contract, extendable based on performance and departmental needs. **Reporting Line** Leader or head of Fraud Management & Prevention. Employment Type: Full-time Salary: S/.1,400.00 – S/.1,800.00 per month Application Questions: * Working hours are Monday to Sunday with one 48-hour rest day—would you agree? * How many years of experience do you have in fraud, transactional monitoring, financial operations, banking back-office, or financial customer service? * Have you monitored transactions or alerts in real-time or delayed mode? * Have you worked with anti-fraud alerts, operational validations, or review of suspicious transactions? * Have you escalated cases to a second level or specialized team? * Do you have experience working under SLAs, support queues, shift work, or coverage schemes? * How comfortable are you making initial decisions based on rules and evidence—even when you don’t have full information? * Which tools have you used to log cases, track progress, or document incidents? * What is your Excel proficiency level for logging, filtering, cross-referencing, and operational tracking? * Do you have experience in fintech, PSPs, payment methods, digital banking, e-commerce, or transactional environments? * Are you available to work rotating shifts or operational coverage schedules? Work Location: On-site employment