Customer Service Executive / Pueblo Libre

Description

Job Summary: We are seeking a Customer Experience Executive to comprehensively manage customer service, deliver high-quality service, and strengthen customer relationships. Key Highlights: 1. Comprehensive customer service management. 2. Strengthen trust-based relationships and customer loyalty. 3. Identify opportunities for service improvement. A reputable company is currently looking for a **Customer Experience Executive** for our Pueblo Libre office, with relevant experience. **JOB OBJECTIVE:** To comprehensively manage customer service by delivering high-quality service, promptly addressing customer needs, and strengthening trust-based relationships that contribute to customer satisfaction, loyalty, and commercial opportunity development. **RESPONSIBILITIES:** * Follow up with customers having pending payments, coordinating necessary actions for timely portfolio recovery while maintaining effective communication throughout the process. * Submit preliminary and final reports on executed services, ensuring timely and complete delivery of information to the customer. * Receive, record, and manage customer inquiries, complaints, and claims, conducting appropriate follow-up until resolution and closure. * Coordinate the distribution of customer satisfaction surveys to evaluate service quality and identify opportunities for improvement. If you meet the profile, please apply and update your WhatsApp number so we can contact you. Salary: S/.1,200.00 - S/.1,500.00 per month Application Question(s): * In which district do you live? Are you available to work in Pueblo Libre? * What is your salary expectation? Is it negotiable? * Do you have experience in public customer service? Please briefly describe. * What field of study did you graduate from or complete your bachelor's degree in? * Are you immediately available? Please provide your updated WhatsApp number for contact. Work Location: On-site employment