Job Summary: We are seeking Retention Advisors for customer service, identifying needs, offering solutions, and handling objections to ensure service retention. Key Highlights: 1. Customer service and negotiation 2. Communication skills and customer orientation 3. Career path opportunity **We are currently looking for Retention Advisors to join our customer service team.** The position aims to serve customers expressing intent to cancel or withdraw the service, identify their needs, and provide appropriate solutions and retention alternatives in accordance with established procedures. **Main Responsibilities** * Handle customer calls. * Identify customer needs and reasons for cancellation. * Provide available alternatives and benefits. * Conduct negotiation and handle objections. * Accurately record information from each interaction. * Achieve established customer service and retention targets. **Requirements** * Completed secondary education. * Experience in customer service, sales, retention, or similar areas. * Strong communication and negotiation skills. * Customer orientation and goal-oriented mindset. * Availability for on-site work. **Work Conditions** * Work mode: On-site * Location: Carabaya Branch, Lima * Schedule: Monday to Sunday * Rest day: Rotating (1 day) **Available Shifts** 10:00 a.m. to 7:00 p.m. 11:00 a.m. to 8:00 p.m. **Compensation and Benefits** * Base salary: S/1,130 per month. * Perfect attendance bonus: S/120, effective starting from the second month. * Additional incentives based on target achievement. * Career path opportunity. * Training payment. Salary: S/.1,130\.00 \- S/.1,250\.00 per month Workplace: On-site employment
María García
Indeed · HR
María García
Indeed · HR
