Description
Job Summary:
We are seeking a professional to monitor and track deliveries, handle customer inquiries, report incidents, and optimize processes to improve service.
Key Highlights:
1. Delivery monitoring and tracking for efficiency and punctuality
2. Continuous attention to customer inquiries and issues
3. Pursuit of continuous improvement to optimize service
**RESPONSIBILITIES:**
* Monitor and track SENs in provinces to ensure efficient and timely delivery.
* Provide consistent responses and support for customer inquiries.
* Report problems and incidents occurring during daily routes in real time.
* Perform scheduling closure and settlement, sharing the final status of daily deliveries.
* Identify opportunities for continuous process improvement to optimize customer service.
* Other duties as assigned by management.
**REQUIREMENTS:**
* Technical or university degree in Logistics or related fields
* Knowledge of monitoring or GPS platforms ***(desirable)***
* Intermediate or advanced Excel skills
* Understanding of operational processes.
* Minimum 1 year of experience in a similar role
**BENEFITS:**
* Competitive market-aligned salary
* Timely payments ***(bi-weekly and month-end)***
* Career development path
Salary: S/.1,300\.00 \- S/.1,400\.00 per month
Application Question(s):
* What was your most recent back office experience? (Please indicate company)
* What is your salary expectation?
* What is your availability to start working?
* Please provide an updated contact number:
Work Location: On-site employment