B2B Customer Service

Description

Job Summary: We are seeking a Corporate Client Support Assistant for an innovative Fintech company — proactive individuals eager to learn and grow professionally within a dynamic environment. Key Highlights: 1. Minimum experience in financial customer service. 2. Opportunity for professional growth and development. 3. Participation in the creation of new business models. We are a FINTECH with an innovative vision and a focus on exponential growth. We are currently looking for a Corporate Client Support Assistant. We seek committed individuals with sound judgment, a proactive attitude, and strong motivation to learn and develop professionally. If you thrive on challenges, aspire to grow, and are ready to step outside your comfort zone, this opportunity is for you. If you meet the following requirements, we invite you to apply and join our team! We would love to meet you and schedule an interview! Requirements * **Completed or ongoing university or technical studies in Economics, Finance, Business Administration, Banking Administration, International Business, or related fields.** * **Minimum 3 months of experience in customer service within the financial sector, including banks, municipal savings banks, finance companies, cooperatives, fintechs, currency exchange houses, or financial services firms.** Responsibilities and Obligations * **Intermediate-level proficiency in Microsoft Office (Excel).** * **CRM system proficiency.** * **Client negotiation skills.** * **Making client calls for re\-targeting activities and customer satisfaction surveys.** * **Proactive approach to maximize client satisfaction.** * **Preparation and analysis of reports.** Skills * **Active listening skills.** * **Effective communication skills.** * **Strong interpersonal relationships.** * **Attention to detail and concentration.** * **Empathy and persuasion.** * **Leadership.** Our Benefits * **Formal payroll enrollment starting from the first month.** * **Ongoing training via educational platforms.** * **Startup experience — participating in the creation of new business models and lines of business.** Work Schedule: Monthly rotating shift (not all hours listed below are worked each month) Monday to Friday Schedule: 8:00 AM to 7:00 PM Saturday Schedule: 9:00 AM to 2:00 PM Salary: S/.1,130\.00 \- S/.1,300\.00 per month Application Question(s): * What is your salary expectation? Work Location: Hybrid in Lima, Lima