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Job Summary: Assists customers throughout their purchasing experience and use of the B2B Portal, managing orders, complaints, and required documentation. Key Responsibilities: 1. Customer assistance and guidance throughout the purchasing experience. 2. End-to-end order management and customer documentation. 3. Internal coordination for order processing and dispatches. **Company Description** * SGS is a Swiss multinational company and global leader in inspection, verification, testing, and certification services for products and services, with over 2,600 offices and laboratories worldwide. In Peru, we operate across most economic sectors—including mining, agriculture, and fisheries—forming part of the value chain for clients' products and services. **Job Description** * Customer assistance throughout the purchasing experience. * Guidance on using the B2B tool (Portal). * Providing solutions to issues encountered while using the Portal. * Reporting and monitoring of KPIs. * Response times, customer satisfaction levels, complaints, and inquiries. * Responsible for comprehensive document management and tracking for customer onboarding (ABM, forms, insurance, licenses, etc.). * Entering orders received via other channels into the Portal. * Coordinating internal departments (e.g., issues and/or delays in order handling and/or dispatch). * Managing SCOPS (acceptance, modification, or rejection). * Measuring customer satisfaction levels and identifying improvement opportunities. * Handling customer balance inquiries, driver and tanker onboarding requests. * Supporting inventory counts of additives and products in coordination with the client. **Requirements** * Completed secondary education and/or technical qualification. * Residency in Ventanilla or nearby areas. * Proficiency in Microsoft Office. * Minimum 6 months of relevant experience. **Additional Information** * Formal employment contract from day one. * Statutory Life Insurance. * Ongoing training opportunities. * Corporate benefit agreements.
